|At Purple-Martins.com, free really means free - all purple martin houses ship for free to destinations within the contiguous United States; and if you return an item in accordance with our Money Back|
How will my Purple Martin House ship?
All houses and accessories ship factory direct to you from its manufacturer. This means your item only ships once, resulting in the lowest possible cost to you. Shipments are made via UPS, FedEx Ground, USPS and Common Carrier. Always provide us with a physical house or business address and always give us a daytime phone number. Multiple item UPS and FedEx orders may ship and arrive separately. For items shipped by Common Carrier, the freight company will contact you by telephone to arrange final delivery.
How long until I receive my order?
Time-to-ship varies by item and season, you can refer to information on a product's order page for details. Once shipped, ground transit time is usually 2-5 business days. Typically, it's longest to the west coast. You can always reach us via email or phone for the latest update and status for your order.
Do I have to be home to receive delivery?
Other than for large and fully assembled items that are noted as traveling by Common Carrier, you do not have to be home to accept delivery - so ship to a location that is most convenient for you!
Where do you ship for free?
Free shipping is offered to residential and commercial destinations within the contiguous United States. Free shipping is never offered to Hawaii, Alaska, Puerto Rico. We can not ship to other countries outside the USA which include, Canada or Europe. We do regret, we cannot ship to PO and APO boxes, not because we do not support our troops, but because UPS and FedEx Ground do not deliver to APO boxes. If you need to ship to an APO, you might try a service like www.APObox.com. Some of our customers from outside the USA have used Bongo, MyUS.com and MyAmericanShopper.com.
What about damages during shipping?
If you receive a damaged item, we will work to correct your order. We may be able to provide necessary pieces and parts to correct an order or we may arrange for items to be picked up by the shipper. If you receive a damaged item and you decide you do not want us to correct your order and you also no longer wish to keep your order, you may return the item under our Return Policy and Procedure. Once inspection determines that the item was damaged during shipping, restocking fees will not be withheld from your credit.
Please inspect all deliveries immediately upon receipt and if you note damages, contact us within 24 hours and we will file proper claims. UPS, FedEx and Common Carriers may need to inspect damaged items and we ask that you make them available for inspection and pick-up. We may also need pictures of damaged items. If you note damages and the delivery was by Common Carrier, it is very important note the damage, even slight, on the driver's receipt at the time of delivery and to contact us within 24 hours. If the damages appear to be significant, note the damage on the driver’s receipt, refuse the delivery and contact us immediately with the details including the name of the freight company. For damages that were hidden and not noted at the time of Common Carrier delivery, you still must contact us within 24 hours for us to be able to help you.